1. TERMS AND CONDITIONS
Welcome to the website www.rocketkids.com.co
Mundo Lógico SAS creates this site to meet the needs and provide a better service to its customers. Below, you will find the rules for the use of www.rocketkids.com.co, which you accept when accessing the site, in case you do not agree, please refrain from using it. We reserve the right to make updates and changes to these terms and conditions at any time without prior notice, so it is vitally important to read this section prior to using the site.
1.1 Schedule to make purchases:
The purchase of products can be done 24 hours a day.
1.2 Purchases through this website:
Purchases can only be made by people who have payment capacity and of legal age.
1.3 Registration of personal data:
To make purchases or online reservations, it is mandatory to complete the "Personal Information" registration form in all its fields in an exact, accurate and true manner and to assume the commitment to update them when a change is made. The account is personal, unique and non-transferable, and it is forbidden for the same user to register or own more than one account.
1.4 Personal data request:
These personal data allow us to provide greater security to the transaction and additionally contact you to resolve your questions, respond to your comments, send you news and information that may be of interest to you.
1.5 Security in personal data:
Mundo Lógico SAS is not responsible for the accuracy of the personal data provided by its Users, Users guarantee and respond, in any case of the veracity, accuracy, validity and authenticity of the personal data entered.
If at any time you want to unsubscribe from the list of our clients, it is only necessary to indicate it by sending an email to chat@rocketkids.com.co with the subject: I want to stop receiving information.
As a user of this website you assume full responsibility for maintaining the confidentiality of your registered secret key which allows you to make purchases. With this it is understood that said key is for personal use, and that we will not be responsible for its misuse and / or delivery to additional and / or third parties.
1.6 Modifications to the Terms and Conditions:
It will be understood that the terms have been modified with the mere publication on the Site of the modifications made to the terms. It is the user's responsibility to periodically enter and review these Terms and Conditions.
1.7 Prices:
We reserve the right to modify, change or add the current rates, at any time. The promotions that are offered through our website have a specific duration, which will be indicated within the communications and information about them. All prices published on this website include the Value Added Tax (VAT).
1.8 Discounts for agreements:
The discounts for the agreements that have been established for the headquarters do not apply for purchases through the website, this is because it is essential that at the time of the redemption of the discount the buyer shows his identity document and the document that proves access has said discount.
1.9 Handling the image and brand RocketKids:
It is forbidden to use the image of RocketKids for commercial purposes, it is not allowed to reproduce images or information on this site for the purposes of: publication, transmission, distribution or exhibition, whether for sale purposes.
2. SHIPMENTS
2.1 Electronic product purchases RocketKids can be made from any country (with payments via credit card, debit card, Efecty, Baloto and / or contraentrega), considering that deliveries of products are only made within the metropolitan area from Medellín (Antioquia, Colombia), nearby (Itagüí, Envigado, La Estrella, Sabaneta and Bello) and the city of Bogotá.
2.2 Delivery times:
It is important that when entering the delivery address verify that it is correct and has complete information, only this way you will receive your products in the stipulated times.
It must be taken into account that this stipulated time starts from the moment your order is confirmed. Purchases made Monday through Friday after 3:00 p.m. will be scheduled for delivery the next day. If purchases are made on days of special discounts deliveries will be made up to 2 business days after the order is confirmed.
Likewise, purchases made on Saturdays, Sundays and holidays will be scheduled for delivery the next business day. RocketKids will make every effort to meet the delivery deadlines for the products you have requested; However, failure to comply with the delivery deadlines may not result in damages, discounts or cancellations of the order.
Orders will be delivered in working days (Monday to Saturday), Sundays and holidays are not included.
2.3 Deliveries in different directions to the buyer:
In the purchase process you can indicate a different address to your address as a buyer, these cases apply when your purchase is for the purpose of making a gift.
2.4 Deliveries in goals:
This option can only be given in case you have made the payment according to your order and the person who receives your package must sign the guide where the delivery is shown to satisfaction.
2.5 Shipping value:
RocketKids will not charge you for shipping services without prior notice.
3. PAYMENT METHODS
To buy online you can use the following forms of payment:
3.1 Online credit card:
Visa, MasterCard, American Express and MasterCard Badge.
3.2 PSE Payments (Electronic service provider) through your Savings or Current account of any bank.
3.3 Security in electronic payment:
The purchase process at www.rocketkids.com.co has a 100% secure payment area that guarantees the confidentiality of your financial data to take the purchase directly to the transaction area of your credit card or bank, the verification of your financial information will be done by the server of your franchise or bank (chosen), Mundo Lógico SAS does not have access to this information at any time.
Nobody will be able to make use of your data without authorization, since the information is illegible (it arrives encrypted to the bank). In this way, payment by credit card is completely safe. For greater security, this data is not stored in our server, so you must communicate all the financial information in each new purchase.
3.4 Invoice:
If the delivery address is the same address of the buyer, the invoice will arrive included with the products. If the delivery address is different from the buyer's address, the invoice will be sent by e-mail to the buyer.
4. RETURN POLICIES.
In case of any breakdown with the products you received in your order, please contact chat@rocketkids.com.co to evaluate your case, accounts with one business day after the purchase to report your eventuality. To guarantee your well-being, it is necessary to comply with the conditions of product management for its conservation. You must take into account what is the product you want to request, no refund of money is given. The shipment does not have cost.
5. PRODUCTS FOR RENT
The rental of the articles is subject to the availability of the same. The ownership of the rented items belongs to RocketKids at all times and is for private use and not for commercial use.
5.1 Use of the articles:
The customer agrees to use the supplied items according to their nature and use to which they are intended and will follow the instructions provided, if applicable. As in the development of any other activity, adult supervision is mandatory while children are using any of the rented items. RocketKids is not responsible for any accident, damage or injury that may occur due to the improper use of the supplied items.
5.2 Rental time:
The items are rented for a minimum of 3 days.
5.3 Payment of the service:
The payment of the rental service is made in advance through our PayU online payment platform or it can also be done through a bank transfer.
5.4 Article reservation:
Once accepted the general terms and conditions by the client and we have confirmed the payment of the rent, your article will be reserved on the previously selected dates. The customer will receive an email with the confirmation of their order, from that moment the legal contract between you and RocketKids will come into force.
5.5 Price, Deposit and Delivery Costs:
The price of an item will always be confirmed with the customer before making the respective payment. All prices include VAT. A deposit will be required which will be refunded once the product is delivered in perfect conditions.
If the material is returned late or damaged, we reserve the right not to return the deposit and if this does not cover the total cost of the damage, we reserve the right to demand the corresponding additional payment to cover the value.
The value of the deposit varies depending on the item to be rented and will be informed to the client before making the reservation. Delivery costs will be subject to the cost of shipping and collection
5.6 Cancellation:
Cancellation of the reservation and full refund of money may be made, provided that it is made seven (7) business days prior to the rental start date. If the cancellation is made within six (6) days prior to the established rental date, the money will not be returned.
5.7 Customer Responsibilities:
The client must check the status of the articles when he receives them; Review the material at the time of delivery to confirm that it is not damaged, is clean and meets your needs. If it is not, you must notify us immediately and it will be replaced in 24 hours.
If the items are returned damaged or in poor condition, including the loss of any component, the tenant is obligated to pay the cost of the repair.
If the item can not be repaired, the tenant is required to purchase the item at its retail price, in addition to the rental fee. The client must carefully read and follow the instructions we provide with the material, take care and monitor the material and use the material according to the instructions and for the purpose for which it has been rented.
The customer is responsible for the misuse of the equipment and in the case of an accident, including death, frees RocketKids from all claims that arise. In no case shall Rocketkids be liable for any damage, injury or loss, including death, resulting from the use of any rented equipment or from the malfunction of a product as provided by the manufacturer.
5.8 Rocketkids Responsibilities:
RocketKids is responsible for delivering the products in perfect condition, clean and sanitized. If the material we deliver to you is not what you requested, is damaged or defective, RocketKids will not be responsible until it is communicated to you. Rocketkids is not responsible for delays or impossibility of delivery of material or small defects that may suffer from causes beyond its control such as strikes, disputes or business blockages, system crashes or access to the computer network, explosion or accident.
6. CUSTOMER SERVICE.
At all times you have us at your disposal to help you:
By cell phone or whatsapp to +57 317 514 1879
By email writing to chat@rocketkids.com.co
7. POLICY OF TREATMENT OF PERSONAL INFORMATION.
In RocketKids we would love to keep in touch with you and the law asks us to let you know the following, read it carefully. For us it is very important that our suppliers, clients and / or users, know how we handle their personal data and we want to have your authorization to have you in our records. Therefore, in order to comply with the law 1581 of 2012 and decree 1377 of 2013 on personal data protection, in RocketKids we want to communicate that the information you voluntarily provided on our site can be used in order to:
- Efficiently communicate proprietary information from RocketKids and / or commercial partners, about products, services, offers and / or promotions.
- Inform about new products, services, offers and / or promotions that are related to the services acquired. Evaluate the quality of services.
- Perform, directly or through third parties, marketing, promotion and / or advertising activities, improvement of the service and technical support.
- Perform verifications and queries of payment habits, identity and authorization of means of payment.
- Inform about changes of our products, services, offers and / or promotions.
- Participate in loyalty and benefits programs.
- Conduct market studies on consumer habits.
- Transfer and transmit personal data to third parties with commercial links with RocketKids and other purposes associated and necessary to fulfill the marketing purposes.
Taking into account the foregoing, we inform our suppliers, clients and / or users, that they have the right to expressly request at any time the revocation of this authorization on the use of their personal data in the terms established above; so that if they require it they can be directed in writing to the email chat@rocketkids.com.co or you can call us at +57 317 514 1879
Our suppliers, clients and / or users can exercise their rights to know, update, rectify and request the suspension of the handling of their personal data and to know the policy of processing personal data through the aforementioned channels or on our website www.rocketkids.com.co
In the event that we do not receive written communication from you by the aforementioned channels within the term of 30 working days defined by decree 1377 of 2013 counted from the publication of this notice, we will continue with the processing of the data only and exclusively for the purposes we anticipated in this notice.
8. USE OF COOKIES.
RocketKids may make use of cookies, web beacons and other similar technologies, in its web pages and in the electronic devices used to access them, in order to know the origin, activities and preferences of its customers when browsing the web, increase the functionality and accessibility of websites, verify that customers meet the criteria required to process their requests and to adapt their products and services to their needs, being able to obtain the following general information:
- The type of browser and operating system used.
- Device language.
- The websites visited.
- The links accessed.
- The IP address.
- The site visited before entering the portals www.rocketkids.com.co
- Duration of navigation time.
These cookies, web beacons and other similar technologies can be disabled and deleted by the client whenever he wishes. For this purpose, the User can consult and / or request the help of the Internet browser that he / she uses.